After-sale Issues

• RETURN POLICY

  Unsatisfied with my choice      If you are unsatisfied with your product, please contact us once you get the item within 15 days. We will be happy to exchange it for something else according to 99 days of...

• MY JEWELRY IS DAMAGED, WHAT SHOULD I DO?

  We are sorry to hear that your order is damaged! We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to proceed with a reorder for a replacement...

• MY CHAIN BROKE, WHAT SHOULD I DO?

  We're willing to exchange a new chain for you! To check on the status of the order, please contact us with: Your Order ID number The picture of the damaged chain The specifics about the damage The exchanged chain size The...

• MY CHAIN SIZE IS INCORRECT, WHAT SHOULD I DO?

  If the chain length you received is different to the one that your ordered, we will gladly send you a new chain, which can be easily replaced by yourself with a set of pliers. Please contact our Customer Service Team...

• WARRANTY CONDITIONS

  At Getnamenecklace, we promise the jewelry we sell is of the highest quality. All items are automatically covered with a 99 Day period.Any damage during this period will be covered. Any damage that occurs during this year will...

• I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

  If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with the personalization that you chose. Please contact our Customer Care...

• HOW TO TAKE CARE OF MY JEWELRY?

  Getnamenecklace are jewelry specialists that are dedicated to capturing life's special moments with custom made jewelry. Whether you've just received a beautiful birthstone ring, monogram necklace or family tree keepsake, it's...

• I RECEIVED AN INCORRECT RING SIZE, WHAT SHOULD I DO

  Have you checked our ring size guide? If you find that your ring size is incorrect, we will gladly resize once to any size for free! Before contacting us, please consult our ring size guide and then let us know what your...

• I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I D

  We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so please...

• I RECEIVED MY ITEM, BUT IT DOESN’T LOOK LIKE I EXPECTED

  We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, but first our customer service team request to receive a picture from you in order to make sure the item...